answered
2015-02-16 01:59:10 +0200
simo 29079 ●345 ●466 ●481
Your accounts both on the phone and at Jolla Shop will stay valid with an outdated email address, and your Jolla phone will work normally and get updates. You can still use the same username to login to both. However, after the actual email-box is closed, this causes the following issues:
- Shop account: You won't receive any newsletters or other official customer mail
- Shop account: You won't get confirmations or delivery information of your new orders
- Jolla account (phone): You can't restore your password via email service at accounts.jolla.com, you'll need care to do that for you (and even they can't check who you are via a simple email)
- Jolla account (phone): You might run into problems with Jolla Store apps which require an email confirmation (currently there are none)
- There might be other issues...
As a fix for the Jolla account (phone): Recommeded way: You can simply update your email at https://account.jolla.com/ However, your old email might remain on Jolla's database or newsletter database on 3rd party service, and you should contact care to ensure that it's removed.
Another option: Or, just delete the whole account at https://account.jolla.com/ by yourself (not sure if even this fully clears the database, but it should do the trick) and create a new one via registration link. If you create a new account with another username/password, you need to update your account on the phone too: Settings > Accounts > Jolla > (pulley meny) Update sign-in credentials
EDIT, REMINDER for Jolla account:If you have changed your e-mail in your Jolla account profile (e.g. to: abc@whatever.com) and, given the information above, now decide to delete it, then before deleting it change your e-mail in your Jolla account back to the Ovi-account. Otherwise you wont be able to use your account abc@whatever.com to register for a new Jolla account. ALSO, a new account is used here at TJC, and you'll need start over with karma 1. (by comments by corneliusge)
But for Shop account, there's no workaround available:Account used on Jolla Shop is a different account, not related to the one used on the phone (even that it can have the same username and even the password). I have no idea where to even see your profile information for the Jolla Shop account, so please contact care for this account, and vote up here: https://together.jolla.com/question/44776/web-store-how-to-change-email-address/
Sometimes there are less user friendly solutions... Hope to see both accounts fully editable, and any old data removable by user, in the close future PLEASE
Very good question - I had to change my mail address either
elastic ( 2015-02-15 02:12:54 +0200 )editThe newsletters from Jolla are connected to another account - I wrote a longer answer below regarding both accounts, even that your problem gets solved with just the last part regarding Shop account
simo ( 2015-02-16 02:01:24 +0200 )editI am a long time ovi user, and my main email is (was) @ovi.com. Sadly, I received Microsoft communication, and moved to another service. I refused to move my mail to outlook.com, for obvious reasons. I digged a bit here and there, and went for a German service, mailbox.org, which provides an Open X-Change service, for 12€ a year, is definitely worth it. It even provides GPG encryption, and on Jolla is as simple as configuring an exchange account. Sadly they do not provide a way to import emails, but I managed to do it with OS software, and everything now is working, even more contact sync is ok, while on ovi/yahoo it didn't work.
magullo ( 2015-02-16 11:16:15 +0200 )edit