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Bug: E-mail update unreliable

asked 2014-01-03 16:26:08 +0300

onion gravatar image

updated 2014-01-07 09:16:45 +0300

eric gravatar image

E-mail updates and reading/downloads fails randomly and sometimes it works just fine.

I can see the imap login on my mail server, but after a while Mail app complains about Problem with sync. Pine, Evolution, Thunderbird, N9, Z10 have no issues with my server, Cyrus IMAP using SSL connection.

Is there some logging that I can check on the device to see what is going on ?

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I'd start with journalctl -fa from the terminal, you need dev mode though. I haven't experienced sync problems aside from the already reported unreliable sync schedule.

gabriel ( 2014-01-03 16:28:10 +0300 )edit

I have sometimes seen that "Problem with sync" message on mail app. Seems to me it is related to network issues.

TemeV ( 2014-01-03 23:30:38 +0300 )edit

I get problems with sync on my "job email account". Google-mail-imap works without problems.

No problems on other phones (mainly iPhones I used to have previously, 3GS and 4S)

Have tried SSL and TSL encryption options, both are very unreliable.

Can the problem be the size of the INBOX ?

Juuba ( 2014-01-05 23:25:50 +0300 )edit

OK, I cleared old emails from the INBOX, and now it seems to be more reliable..

Juuba ( 2014-01-08 14:43:55 +0300 )edit

Some large IMAP folders - e.g. my SailfishDevel folder - won't finish loading for me using Courier IMAP. It loads for a while, then stops with the error:

[20902] Jan 13 13:27:22 [Warning] Expired request: 77575699300356 
[20902] Jan 13 13:27:22 [Debug] Messaging :  Deregistering service: "imap4" for account: 2 
[20902] Jan 13 13:27:22 [Warning] Would not determine server/action completing 
[20902] Jan 13 13:27:22 [Debug] Messaging :  Deregistering service: "smtp" for account: 2 
[20902] Jan 13 13:27:22 [Warning] Would not determine server/action completing 
[20902] Jan 13 13:27:22 [Debug] identityimpl.cpp 103 updateState Updating state:  PendingRegistration 
[20902] Jan 13 13:27:22 [Debug] Messaging :  bool SSOSessionManager::createSsoIdentity(const QMailAccountId&, const QString&, int) Creating SSO identity for the service  "imap4"  from account  2  using authentication method  "password" 
[20902] Jan 13 13:27:22 [Debug] authsessionimpl.cpp 174 initInterface 
[20902] Jan 13 13:27:22 [Debug] authsessionimpl.cpp 270 process sending to queue 
[20902] Jan 13 13:27:22 [Debug] IMAP :  void ImapClient::setAccount(const QMailAccountId&) SSO identity is found for account id:  2 
[20902] Jan 13 13:27:22 [Debug] Messaging :  Registering service: "imap4" for account: 2 
[20902] Jan 13 13:27:22 [Debug] identityimpl.cpp 103 updateState Updating state:  PendingRegistration 
[20902] Jan 13 13:27:22 [Debug] Messaging :  bool SSOSessionManager::createSsoIdentity(const QMailAccountId&, const QString&, int) Creating SSO identity for the service  "smtp"  from account  2  using authentication method  "password" 
[20902] Jan 13 13:27:22 [Debug] authsessionimpl.cpp 174 initInterface 
[20902] Jan 13 13:27:22 [Debug] authsessionimpl.cpp 270 process sending to queue 
[20902] Jan 13 13:27:22 [Debug] SMTP :  void SmtpClient::setAccount(const QMailAccountId&) SSO identity is found for account id:  2 
[20902] Jan 13 13:27:22 [Debug] Messaging :  Registering service: "smtp" for account: 2 
[20902] Jan 13 13:27:22 [Debug] void RunningAction::statusAccountIdChanged(const QMailAccountId&) Account  0  was removed/disabled while action was in progress, no actions to report for invalid account. 
[20902] Jan 13 13:27:23 [Debug] identityimpl.cpp 103 updateState Updating state:  Ready 
[20902] Jan 13 13:27:23 [Debug] dbusoperationqueuehandler.cpp 135 execQueuedOperations Executing cached oparation: SIGNATURE: "process(SessionData,QString)" 
[20902] Jan 13 13:27:23 [Debug] dbusoperationqueuehandler.cpp 147 execQueuedOperations 
[20902] Jan 13 13:27:23 [Debug] authsessionimpl.cpp 265 process sending to daemon 
[20902] Jan 13 13:27:23 [Debug] identityimpl.cpp 103 updateState Updating state:  Ready 
[20902] Jan 13 13:27:23 [Debug] dbusoperationqueuehandler.cpp 135 execQueuedOperations Executing cached oparation: SIGNATURE: "process(SessionData,QString)" 
[20902] Jan 13 13:27:23 [Debug] dbusoperationqueuehandler.cpp 147 execQueuedOperations 
[20902] Jan 13 13:27:23 [Debug] authsessionimpl.cpp 265 process sending to daemon 
[20902] Jan 13 13:27:23 [Debug] IMAP :  Got SSO response 
[20902] Jan 13 13:27:23 [Debug] SMTP :  Got SSO response 
[20902] Jan 13 13:27:54 [Debug] identityimpl.cpp 103 updateState Updating state:  NeedsRegistration 
[20902] Jan 13 13:27:54 [Debug] identityimpl.cpp 103 updateState Updating state:  NeedsRegistration

In ~/.config/QtProject/Messageserver.conf I've set

[StdStreamLog]
Enabled=1

and ran pkill messageserver5; /usr/bin/messageserver5

Tanghus ( 2014-01-13 14:37:03 +0300 )edit

2 Answers

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answered 2014-01-12 15:33:52 +0300

fl gravatar image

not actually loggin, but I am pretty sure this serves the same purpose: https://together.jolla.com/question/4336/email-cannot-log-in-to-macos-imap-server/

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answered 2014-06-16 23:27:26 +0300

utkiek gravatar image

The release notes to 1.0.7.16 Saapunki says: "Fixes an issue that prevents sync from finish when fetching large amount of data over IMAP4 protocol", but for me the sync problem is still living.

After a time not online I restart WLAN. Then I started the mail client and started a manually update. The update stops with (in german) "Synchronisation fehlgeschlagen" = sync error. The next manually update is fast and ok.

The automatic syncs works fine. Of course my mailbox has many folders with many mails.

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@utkiek - Can you get logs for that ?

in

/home/nemo/.config/QtProject/Messageserver.conf

enable file log and add a path for the log, like for example:

[FileLog]
Enabled=1
Path=/home/nemo/Documents/messageserver.log

Reboot the device and reproduce the problem, send me the log file to mail-logs at jolla dot com. After that turn file log off again by setting "enabled" to 0.Thanks a lot!

VDVsx ( 2014-07-15 16:16:31 +0300 )edit
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Asked: 2014-01-03 16:26:08 +0300

Seen: 430 times

Last updated: Jun 16 '14