[bug] PUK asked out of the blue

Tracked by Jolla (Rejected)

asked 2015-07-07 22:01:45 +0200

Anna gravatar image

updated 2015-07-08 01:16:54 +0200

So, today, I took my phone and unlocked it by double tapping the screen. Everything seemed to work normal, started to write an SMS and wanted to send it. But I got the "Problem with sending message" notification below the SMS. I checked whether I have no network connection, but the indicator said that I have.

All of a sudden, I was asked to enter the PUK code. That's very very uncool. Please note that I have not entered a wrong PIN.

Affected version: 1.1.6.27

Edit Not sure if this may be eventually related to the PIN issue as an extended problem.

edit retag flag offensive close delete

Comments

On what Sailfish OS version this happened? (update as a tag, if you please). Sounds pretty serious!

simo ( 2015-07-07 23:57:40 +0200 )edit

@eric Suggesting Tracked by Jolla on this, even that there's only one report, for seriousness of the issue. Hopefully someone is able to reproduce. @Anna Thanks for bringing it up! Hope this one gets solved, please update as soon as it happens again.

simo ( 2015-07-12 23:27:40 +0200 )edit

@Anna: Please give more details on how this issue is reproducible in case it occurs again, thanks!

eric ( 2015-07-13 14:51:03 +0200 )edit

@Anna did this ever happen again? If so, update here, as I found a duplicate: https://together.jolla.com/question/39085/bug-with-10516-the-jolla-disable-the-sim-card-and-ask-the-puk-code/

Leaving this for @eric to close, as it's tracked, and I don't know if those are ok be closed by us community sailors

simo ( 2015-08-08 00:10:40 +0200 )edit

@Anna, @simo: without more details an consistent way to reproduce the issue we're on a pretty fine rope to do anything about this issue :(

eric ( 2015-08-10 11:28:30 +0200 )edit