Can't add Microsoft Exchange account since 1.1.9.28 update
Hi fellow sailors,
today i noticed that my company email account did not sync for 5 days. 5 days ago i was updating to 1.1.9.28... It worked flawlessly before.
So i tried to re-enter the password -> did not help Tried to disable and re-enable the account -> did not help
i ended up deleting the account and i am now trying to add the account but it doesn't work. It says checking of account data failed (translated from german).
I am online, the account data is 100% right and the mail server is online and reachable. And it worked before the update with the exact same data.
What does
"Credentials check FAILED! error == 5
mean?
We do not have activated any restrictions for mobile devices. I already read some threads where someone has activated PIN or lock device after 8 false attempts nad then it worked. Not applicable here
I am not a pro in analyzing logs but it seems something is not right with "signond" service...
Sep 14 10:03:36 Jolla dbus-daemon[919]: Activating service name='org.nemomobile.calendardataservice'
Sep 14 10:03:36 Jolla dbus-daemon[919]: Successfully activated service 'org.nemomobile.calendardataservice'
Sep 14 10:03:36 Jolla kernel: dbus-daemon(919) send signal 9 to dbus-daemon(8262)
Sep 14 10:03:36 Jolla calendardataservice[8263]: [W] mKCal::SqliteStorage::open:179 - sqlitestorage.cpp: 179 - database "/home/nemo/.local/share/system/privileged/Calendar/mkcal/db" opened
Sep 14 10:03:37 Jolla estart[1290]: [D] Accounts::Account::Private::account_store_cb:626 - account.cpp: 626 account_store_cb Saved accunt ID: 29
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::ConnectionManager::setupSocketConnection:106 - connection-manager.cpp 106 setupSocketConnection p2p error: QDBusError("org.freedesktop.DBus.Error.FileNotFound", "Failed to connect to socket /run/user/100000/signond/socket: Datei oder Verzeichnis nicht gefunden") 1
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::ConnectionManager::init:132 - connection-manager.cpp 132 init Peer connection unavailable, activating service
Sep 14 10:03:37 Jolla dbus-daemon[919]: Activating service name='com.google.code.AccountsSSO.SingleSignOn'
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state: "PendingRegistration" SignOn::IdentityImpl(0x4f059a70)
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::storeCredentials:172 - identityimpl.cpp 172 storeCredentials Storing credentials
Sep 14 10:03:37 Jolla [6153]: signondaemon.cpp 388 init Failed to SUID root. Secure storage will not be available.
Sep 14 10:03:37 Jolla dbus-daemon[919]: Successfully activated service 'com.google.code.AccountsSSO.SingleSignOn'
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::ConnectionManager::init:150 - connection-manager.cpp 150 init Connected to "libsignon-qt12"
Sep 14 10:03:37 Jolla kernel: dbus-daemon(919) send signal 9 to dbus-daemon(8272)
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state: "Ready" SignOn::IdentityImpl(0x4f059a70)
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state: "NeedsUpdate" SignOn::IdentityImpl(0x4f059a70)
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state: "PendingUpdate" SignOn::IdentityImpl(0x4f059a70)
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::infoUpdated:442 - identityimpl.cpp 442 infoUpdated SERVER INFO UPDATED. NeedsUpdate " 0 "
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::storeCredentialsReply:345 - identityimpl.cpp 345 storeCredentialsReply stored id: 32 old id: 0
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::AuthSessionImpl::initInterface:94 - authsessionimpl.cpp 94 initInterface
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::AuthSessionImpl::initInterface:94 - authsessionimpl.cpp 94 initInterface
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::getInfoReply:381 - identityimpl.cpp 381 getInfoReply QMap(("ACL", QVariant(QStringList, () ) ) ( "AuthMethods" , QVariant(QDBusArgument, ) ) ( "Caption" , QVariant(QString, "Jolla") ) ( "Id" , QVariant(uint, 32) ) ( "Owner" , QVariant(QStringList, () ) ) ( "Realms" , QVariant(QStringList, () ) ) ( "RefCount" , QVariant(int, 0) ) ( "StoreSecret" , QVariant(bool, true) ) ( "Type" , QVariant(int, 0) ) ( "UserName" , QVariant(QString, "*CLEARED FOR SECURITY*") ) ( "UserNameSecret" , QVariant(bool, false) ) ( "Validated" , QVariant(bool, false) ) )
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state: "Ready" SignOn::IdentityImpl(0x4f059a70)
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state: "NeedsUpdate" SignOn::IdentityImpl(0x4f059a70)
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state: "PendingUpdate" SignOn::IdentityImpl(0x4f059a70)
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::infoUpdated:442 - identityimpl.cpp 442 infoUpdated SERVER INFO UPDATED. NeedsUpdate " 32 "
Sep 14 10:03:37 Jolla estart[1290]: [D] Accounts::Account::Private::account_store_cb:626 - account.cpp: 626 account_store_cb Saved accunt ID: 29
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::getInfoReply:381 - identityimpl.cpp 381 getInfoReply QMap(("ACL", QVariant(QStringList, () ) ) ( "AuthMethods" , QVariant(QDBusArgument, ) ) ( "Caption" , QVariant(QString, "Jolla") ) ( "Id" , QVariant(uint, 32) ) ( "Owner" , QVariant(QStringList, () ) ) ( "Realms" , QVariant(QStringList, () ) ) ( "RefCount" , QVariant(int, 0) ) ( "StoreSecret" , QVariant(bool, true) ) ( "Type" , QVariant(int, 0) ) ( "UserName" , QVariant(QString, "*CLEARED FOR SECURITY*") ) ( "UserNameSecret" , QVariant(bool, false) ) ( "Validated" , QVariant(bool, true) ) )
Sep 14 10:03:37 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state: "Ready" SignOn::IdentityImpl(0x4f059a70)
Sep 14 10:03:44 Jolla estart[1290]: [D] onCheckCredentialsFailed:234 - [jsa-eas] Credentials check FAILED!
error == 5
Sep 14 10:03:45 Jolla [1205]: [W] {anonymous}::SyncAdapter::syncPrivilegedToNonprivileged:684 - CDExport: exporting changes: 0 17 0
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state: "PendingRegistration" SignOn::IdentityImpl(0x4d1237d8)
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::signOut:285 - identityimpl.cpp 285 signOut Signing out.
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::remove:199 - identityimpl.cpp 199 remove Removing credentials.
Sep 14 10:03:46 Jolla estart[1290]: [D] Accounts::Account::Private::on_deleted:184 - account.cpp: 184 on_deleted
Sep 14 10:03:46 Jolla estart[1290]: [D] Accounts::Account::Private::on_deleted:184 - account.cpp: 184 on_deleted
Sep 14 10:03:46 Jolla estart[1290]: [D] Accounts::Account::Private::on_deleted:184 - account.cpp: 184 on_deleted
Sep 14 10:03:46 Jolla [968]: [D] Accounts::Account::Private::on_deleted:184 - account.cpp: 184 on_deleted
Sep 14 10:03:46 Jolla [968]: [W] Buteo::ProfileManagerPrivate::parseFile:1117 - Profile file not found: "/home/nemo/.cache/msyncd/sync/activesync-email.xml"
Sep 14 10:03:46 Jolla [968]: [W] Buteo::ProfileManagerPrivate::load:152 - Failed to load profile: "activesync-email"
Sep 14 10:03:46 Jolla [968]: [W] Buteo::ProfileManagerPrivate::parseFile:1117 - Profile file not found: "/home/nemo/.cache/msyncd/sync/.xml"
Sep 14 10:03:46 Jolla [968]: [W] Buteo::ProfileManagerPrivate::load:152 - Failed to load profile: ""
Sep 14 10:03:46 Jolla estart[1290]: [D] Accounts::Account::Private::account_store_cb:626 - account.cpp: 626 account_store_cb Saved accunt ID: 29
Sep 14 10:03:46 Jolla estart[1290]: [D] Accounts::Account::Private::account_store_cb:626 - account.cpp: 626 account_store_cb Saved accunt ID: 30
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state: "Ready" SignOn::IdentityImpl(0x4d1237d8)
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::infoUpdated:442 - identityimpl.cpp 442 infoUpdated SERVER INFO UPDATED. SignedOut " 32 "
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::infoUpdated:442 - identityimpl.cpp 442 infoUpdated SERVER INFO UPDATED. SignedOut " 32 "
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state: "Removed" SignOn::IdentityImpl(0x4d1237d8)
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::infoUpdated:442 - identityimpl.cpp 442 infoUpdated SERVER INFO UPDATED. Removed " 32 "
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state: "Removed" SignOn::IdentityImpl(0x4f059a70)
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::infoUpdated:442 - identityimpl.cpp 442 infoUpdated SERVER INFO UPDATED. Removed " 32 "
Sep 14 10:03:46 Jolla estart[1290]: [D] SignOn::IdentityImpl::updateState:96 - identityimpl.cpp 96 updateState Updating state: "Removed" SignOn::IdentityImpl(0x4d1237d8)
Sep 14 10:03:47 Jolla dbus-daemon[919]: invoker: Invoking execution: '/usr/bin/signond'
Hi I have the same issue and I have reported this to Jolla., also commented here under another related thread. Hopefully we have a fix soon.
shertell ( 2015-09-14 12:28:59 +0200 )editMine stopped syncing the calendar and email syncs only over 3G/4G so I guess it is a related problem :/ Don't know how contacts are syncing yet.
Wizah ( 2015-09-14 23:48:20 +0200 )editThanks for the report.
Is this the error log reported when you attempt to create the new Exchange account, via Settings/Accounts?
Can you give any information about the version of the remote exchange server?
Thanks, Chris.
chris.adams ( 2015-09-18 04:25:25 +0200 )editI have the same issue. In my case the exchange server is 2003.
shertell ( 2015-09-18 07:19:09 +0200 )editYes @chris.adams this is the error log created while trying to add an account, which always fails with an alleged credentials problem... we run M$ Exchange Server 2007 on Windows Server 2003 SE (x64) I tried to analyze the logs on the machine but don't know where to start :( i could not find any entrys in the standard logs as if jolla never tried to connect...maybe i have to enable some extended logs but im not that into it..
daywalker ( 2015-09-18 10:02:43 +0200 )edit