Jolla Warranty

warranty

asked 2015-09-19 10:42:38 +0300

ozzyo1212
299 ●13 ●15 ●20

Has anyone got a direct contact for Jolla Warranty? I had filled out a form nearly two weeks ago on the Jolla website stating my problem, Imei number , email address etc. and received no response

Comments

1

I've been in contact with them twice. The second time I had to send them a "reminder", because I did'nt hear from them in over a week, but besides that they've been very quick to respond and act.

Tobbe ( 2015-09-19 11:01:55 +0300 )

1

I have the same problem. The problem with my case (yellow stains) seems to be a shortage of displays. For details see here.

Neo ( 2015-10-03 11:29:38 +0300 )

add a comment

5

answered 2015-10-12 17:23:54 +0300

ozzyo1212
299 ●13 ●15 ●20

Hi My dear friends at Jolla ... still no response 3/4 warranty requests submitted... Im feeling a bit unloved here -_-

Meanwhile my device is dead and by the time i get a response my Warranty would probably expire. Maybe a post a day will get somebodies attention, as clearly the needs of the average consumer is no longer cared for

link

Comments

Sorry to hear that. My Jolla had a defective front camera and I got that fixed under warranty in about a week. I hope you get your Jolla fixed soon.

jollailija ( 2015-10-12 19:32:47 +0300 )

2

That's ugly behavior. Even big companies do it: HP once asked me so slowly for separate documents one by one to prove that I'm within warranty time, that my warranty actually expired meanwhile (it took months)...

Let's hope Jolla is unlike.

William ( 2015-10-12 19:37:21 +0300 )

add a comment

4

answered 2015-10-14 08:05:41 +0300

ozzyo1212
299 ●13 ●15 ●20

Thanks guys. In all honesty with this situation i think i have given up. Its requiring more effort than its worth. Ill use my galaxy s4 for now. Then i may sell my soul and get a iPhone! ...

One day i may buy another jolla

link