We have moved to a new Sailfish OS Forum. Please start new discussions there.
4

Jolla in Boot loop hours after upgrade to 1.0.3.8 [answered]

asked 2014-01-31 22:44:54 +0300

bockersjv gravatar image

Upgraded about 17:00. Phone working well, played with landscape browser etc. Battery at 70% no issues at all.

Then I opened the camera app and the phone shut down.

Power on and now in reboot loop and the only way to stop it is a battery pull. Tried booting without sd card/sim etc. but same loop result. Jolla Logo then brief red led flash and boot logo again and repeat ad infinitum.

Turned on phone with Volume down button and get static Jolla logo. Plugged USB into Windows 7 64 PC and tried telnet to 192.168.2.15 and it fails to connect.

I did add this issue to the other 1.0.3.8 post but it was deleted without response.

Help appreciated. Have reported to Jolla care too and have reference number but need a phone!

Thanks

edit retag flag offensive reopen delete

The question has been closed for the following reason "the question is answered, an answer was accepted" by bockersjv
close date 2014-02-05 11:55:56.626446

Comments

The only thing I had that looks like it could cause the issue was the sd automount that was done ages ago? "cd ln -s /run/user/100000/media/sdcard ." Is this similar to this problem:- https://together.jolla.com/question/3954/my-phone-reboot-during-a-update-and-now-fails-to-boot/ ?

bockersjv ( 2014-01-31 22:53:21 +0300 )edit

2 Answers

Sort by » oldest newest most voted
4

answered 2014-01-31 23:14:42 +0300

bockersjv gravatar image

updated 2014-03-12 18:00:19 +0300

OK. Eventually got this running.

For a full tutorial for Windows, Mac and linux users see this thread:- This thread also has the full details and includes Linux and Mac solutions too. https://together.jolla.com/question/22079/howto-all-pc-users-instructions-to-recover-and-reset-device-thats-stuck/

On windows 7 64 i had to install RNDIS (follow thes intsructions:- http://developer.toradex.com/knowledge-base/how-to-install-microsoft-rndis-driver-for-windows-7).

You may also need to add telnet as a applocation (Contol panel add windows features)

Then it connected using 10.42.66.66 and did the commands below:-

*-----------------------------

Jolla Recovery v0.2

Welcome to the recovery tool! The available options are: 1) Reset phone to factory settings 2) Reboot phone 3) Bootloader unlock [Current state: locked] 4) Shell 5) Try btrfs recovery if your device is in bootloop 6) Exit Type the number of the desired action and press [ENTER]: 5 Done Press [Enter] to reboot the phone... Rebooting... Connection to host lost. Press any key to continue...*

Now sorted. Hope this helps others in similar situation.

edit flag offensive delete publish link more

Comments

Saved my life man!!

westy ( 2014-02-04 22:54:41 +0300 )edit

Glad to be of help! I know that feeling when you see the reboot loop and think your Jolla is a brick. Having done this once it gives you confidence that you can always get your device sorted even if you make a silly mistake,

bockersjv ( 2014-02-05 11:50:33 +0300 )edit

You saved me, thanks!

Garm ( 2014-02-15 12:35:14 +0300 )edit

You're welcome. Having been through this it is nice to know that should this ever happen again I can get it back in minutes.

bockersjv ( 2014-02-17 10:12:01 +0300 )edit
0

answered 2014-02-05 11:52:16 +0300

bockersjv gravatar image

This thread also has the full details and includes Linux and Mac solutions too. https://together.jolla.com/question/22079/howto-all-pc-users-instructions-to-recover-and-reset-device-thats-stuck/

edit flag offensive delete publish link more

Question tools

Follow
2 followers

Stats

Asked: 2014-01-31 22:44:54 +0300

Seen: 1,470 times

Last updated: Mar 12 '14