asked 2015-10-01 21:51:09 +0300
I use fruux for a shared calendar. I can connect OK and see calendar fine. However, the phone keeps signing out of the account. I haven't changed the credentials and can sign back in again fine. It so sends a notification stating that fruux account needs to be updated. It happens to a lesser degree with Google accounts.
answered 2015-10-01 22:04:03 +0300
I can observe the same behaviour with my owncloud account. In my case it happens if Jolla connect to a Wifi network that needs additional credentials to be entered through a web page. If Jolla synchs before the credentials for the WiFi network have been entered, the synch fails and the account gets deactivated.
Proven Workaround is enabling "Ignore SSL failures" (as suggested by @elex). However this is still a bug since it does not happen with other accounts (e.g. IMAP) even if "Ignore SSL failures" is disabled.
I believe I've also seen this happen (perhaps with a delay) when walking in and out of wifi's which have an intro screen requiring you to click "accept" to some inane we're-not-liable-for-anything disclaimer before you get a connection. I'll try the "ignore ssl failures" bit. This problem is kinda related to my earlier message about lacking error messaging in general: https://together.jolla.com/question/102762/more-reasonable-error-messages-for-account-errors/
ExTechOp ( 2015-11-01 21:54:29 +0300 )editArgonius it happens for me with fruux a lot regardless of whether i am on wifi or mobile data, ignore SSL errors does not help for me, Google account does it too sometimes and doesn't have the option to ignore SSL error.
DarkTuring ( 2016-10-28 17:42:10 +0300 )editanswered 2015-10-01 22:22:59 +0300
did you try by selecting the function 'ignore SSL failures'? my owncloud connections run fine since i added this.
The "Ignore SSL Failures" option makes the plugin call QNetworkReply::ignoreSslErrors(const QList<qsslerror> &errors) when performing a network request. Perhaps the error is being reported as an SSL error because the capture gateway is returning a response which does not come from the intended host, since, well, it's not the intended host. To fix this issue, would have to determine precisely what the error code being returned in this case is, and add special handling for that one in the plugin.</qsslerror>
I've created https://bugs.merproject.org/show_bug.cgi?id=1689 to track this issue.
chris.adams ( 2016-10-31 04:16:41 +0300 )editAsked: 2015-10-01 21:51:09 +0300
Seen: 635 times
Last updated: Oct 28 '16
in my case, this happens with Gmail and Facebook, although a bit irregularly. It also happens sometimes with my Exchange account.
bilgy_no1 ( 2015-10-29 08:00:50 +0300 )editIf this happens to you, please do the following:
devel-su -p journalctl -b | grep CredentialsNeedUpdateand send the output to me (after redacting any personal / sensitive information) at: chris dot adams at jolla dot com so that I can investigate the root cause.From the other comments in this thread, it sounds like a captive portal redirect is being wrongly reported to the sync plugin as an authentication failure... I'd love to get complete logs of that case, so if you can reliably reproduce can you please do the following:
1) edit /etc/systemd/journald.conf and set RateLimitBurst=5000 and RateLimitInterval=10s, then reboot your device if you had to change those
2) restart the sync daemon with extra debugging logs enabled:
3) leave that one running in a terminal, and open up a new terminal to collect logs from CardDAV plugin:
4) leave that one running also, and open up yet another terminal to collect logs from CalDAV plugin:
5) trigger the condition which causes the "account signed out" notification to occur (presumably moving into wifi range and then triggering a sync via Settings|Accounts->Longpress->Sync, but that's a guess?)
Send the logs of the two journalctl terminals to chris dot adams at jolla dot com after redacting personal information (usernames/passwords, vCard / iCal details etc) and I will investigate.
Thanks!
chris.adams ( 2015-11-03 05:15:58 +0300 )edit@chris.adams tried step 2. issue: complains that unit MSYNCD......service not loaded.
DarkTuring ( 2016-10-31 06:20:25 +0300 )editi figured it out:
reboot phone, activate dev mode
Perform action to login and logout of Fruux, wifi on off synch etc, to replicate error with Fruux or account logins, then in terminal enter
journalctl -b | grep CredentialsNeedUpdate > CredentialsNeedUpdate.txt
should export it.
DarkTuring ( 2016-11-03 06:55:27 +0300 )edit