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Jolla C/Intex Aqua Fish occasional ticking sound when screen is off [released]

Tracked by Jolla (In release)

asked 2016-07-04 14:44:10 +0300

Acce gravatar image

updated 2016-11-22 22:21:22 +0300

fstrahlm gravatar image

When the screen of Jolla C is off, it sometimes keeps making a ticking sound with irregular intervals. Sample

It doesn't bother too much, expect maybe when trying to sleep and the phone is in the same room.

I'm guessing it is a hardware problem, and if so, I'm posting this so that Jolla may inform Intex about the possible speaker problems (assuming the similarity of hardware).

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The question has been closed for the following reason "released in a software update" by ced117
close date 2017-03-23 22:37:53.065055

Comments

2

For me it seems, the sound comes from the upper area near the camera. I thought it could be from the cooling down of the device after usage (i.e. the heatsink or something).

ejjoman ( 2016-07-04 16:55:15 +0300 )edit
4

I don't have that problem so far. Interesting.

cjk ( 2016-07-19 17:44:02 +0300 )edit
1

same issue for me.

jbruggem ( 2016-07-20 12:58:41 +0300 )edit

@Acce - which SailfishOS version is your Jolla C running?, just curious!

fmotl ( 2016-07-24 15:44:30 +0300 )edit

@Markkyboy it's 2.0.2.43

Acce ( 2016-07-25 00:34:04 +0300 )edit

34 Answers

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25

answered 2016-07-18 23:35:24 +0300

Jordi gravatar image

Had this also, it started once I tried the camera and it's seems to be the sound of the camera during the focus. If I reboot the phone, the noise disappears. As soon as I start and then close the camera again, the sound comes back. I do know for how long, I had the phone since 3 hours only! Just hoping it will not damage the camera. I tried to kill the app but no luck.

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2

Holy cow!!! This seems to be the reason... Even if you launch the camera app and tap to focus, you can hear this sound every single time!

I am very glad that this seems to be a software related problem, because it drives me insane and I definitely will not use the Jolla C as my main device very long if this is not gonna be fixed.

ejjoman ( 2016-07-19 09:16:05 +0300 )edit
2

@ejjoman I have become to think your first guess, device cooling down would be the reason. When I press the left side of the phone softly, the casing makes sound which resembles this screen-off ticking. Opening / Running camera probably heats something quickly, causing the cool down after camera closes. But this is just speculation.

Acce ( 2016-07-19 10:45:56 +0300 )edit
1

Having this exact problem too + camera won't focus properly. Does your focus ok ?

onion ( 2016-07-20 17:08:04 +0300 )edit
1

Yes, no problem with focus. I made some tests, sometimes the ticking sound last 3 minutes, sometimes 10 ...

Jordi ( 2016-07-21 02:16:31 +0300 )edit
2

I can also confirm that my C is ticking. I can safely say that it comes from rear camera. Same sound can be heard when camera autofocuses.

Quattra ( 2016-07-21 15:10:27 +0300 )edit
13

answered 2016-07-31 13:42:32 +0300

Pasko gravatar image

Hi

Using journalctl I found that the systemd log shows the following messages, each at the same time that the tick happens.

_-----------------_

Jul 31 12:29:17 Sailfish kernel: PM: Device a000000.qcom,wcnss-wlan failed to suspend: error -1

Jul 31 12:29:18 Sailfish kernel: PM: Device a000000.qcom,wcnss-wlan failed to suspend: error -1

Jul 31 12:29:18 Sailfish kernel: PM: Device a000000.qcom,wcnss-wlan failed to suspend: error -1

Jul 31 12:29:19 Sailfish kernel: PM: Device a000000.qcom,wcnss-wlan failed to suspend: error -1

Jul 31 12:29:20 Sailfish kernel: PM: Device a000000.qcom,wcnss-wlan failed to suspend: error -1

_-----------------_

Maybe this is also related to some power management issue: I have noticed that the device sometimes turns on the screen and shows a "connected" message in the status bar....

Regards.

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Hmmm.. I have the ticking primarily when I'm connected to a WiFi network. This could be it.

kat6 ( 2016-07-31 14:53:42 +0300 )edit
13

answered 2017-02-09 18:04:51 +0300

Unfortunately the issue still present with the 2.1.0.9 release. Any information from Jolla on any workarounds would be highly appreciated.

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I can confirm this, issue is still there on 2.1.0.9 for me too

seiichiro0185 ( 2017-02-09 18:06:58 +0300 )edit

Terrible :-/

tom.i ( 2017-02-09 22:04:44 +0300 )edit

same here.

nightmare ( 2017-02-13 19:58:48 +0300 )edit
11

answered 2017-01-19 00:53:24 +0300

this post is marked as community wiki

This post is a wiki. Anyone with karma >75 is welcome to improve it.

updated 2017-01-19 00:53:24 +0300

I would deeply appreciate if one of the sailors could give us a status update on this issue. If there are any known workaround/unverified patches please let us know/share with us! (I have tried all the mentioned workarounds below and none of them worked unfortunately.)

The issue almost occurs almost every day on my Aqua Fish, and it is pretty annoying to wake up at the night to the clicking (after I used the camera and forgot to reboot before start sleeping). Sometimes the clicking occurs during calls which also very annoying.

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8

answered 2016-10-14 13:25:56 +0300

Thylacine gravatar image

*This issue has been addressed many times on this forum by many people, but it hasn't been fixed yet! I would would request the Jolla Developers to look into this issue as soon as possible because this is seriously damaging the autofocus of the camera for both Jolla C and Sailfish OS Intex Aqual Fish phones! I had this issue for a long time from 2.0.2.xx to 2.0.4.13 * I did follow many steps and guidlines but none helped me in fixing this issue!

@bwelmers: I stopped and disabled the sshd and restarted the phone, fired up the camera and then locked the screen, still it ticks!

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7

answered 2016-07-26 11:07:55 +0300

olpe gravatar image

Yes. It's the camera focus that makes the sound.

Here is a nice WORKAROUND: You can set the focus to infinite in camera settings to make the sound disappear.

thx pesasa for pointing that out :)

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Comments

1

Worked for me, so until we get proper fix, I guess this is it.

Acce ( 2016-07-26 11:24:02 +0300 )edit

Doesn't work for me. Still hearing the ticking sound once in a while even with infinity focus set.

leszek ( 2016-07-26 12:24:40 +0300 )edit

I have to admit that it sometimes comes back to me also.

olpe ( 2016-07-28 08:44:20 +0300 )edit

Doesn't work for me either

fstrahlm ( 2016-11-20 10:47:15 +0300 )edit

Camera module itself is noisy, thats a different and separate bug from speaker clicking issue.

DarkTuring ( 2017-01-31 19:31:05 +0300 )edit
6

answered 2016-07-21 17:32:17 +0300

AkiBerlin gravatar image

updated 2016-07-22 15:11:06 +0300

I can confirm that the ticking only occurs after having used the camera. After a reboot, the ticking sound disappears until the camera is used again. Thereafter it is persistent until the next reboot.

However, the ticking only occurrs if the camera lens is covered, for instance by paper, by a bag or because the phone lies on a table etc.

That is why I am pretty shure it is the camera and its Software related.

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Comments

For me, the ticking disapear after several minutes, usually 3 to 10 minutes.

Jordi ( 2016-07-21 17:38:10 +0300 )edit
1

For me, it disappeared when the lens was not covered anymore but it reappeared when covering the lens again. I did not let it tick for a longer period of time. Therefore I am indeed unsure whether or not it would disapper on its own.

AkiBerlin ( 2016-07-21 18:28:47 +0300 )edit

it disappears for me too when lens is not covered

fstrahlm ( 2016-11-20 10:50:09 +0300 )edit

Holy crap. I just flipped my phone and it worked instantly.

yani ( 2016-11-21 20:08:58 +0300 )edit
6

answered 2017-03-01 23:03:46 +0300

this post is marked as community wiki

This post is a wiki. Anyone with karma >75 is welcome to improve it.

updated 2017-03-01 23:04:56 +0300

Dear Jolla crew! Any news on this one? It is marked as "Tracked by Jolla" any information would be highly appericiated!

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Comments

As of now it seems that update 2.1.0.10 will contain the fix. We are testing it.
2.1.0.10 is expected to roll out in the next couple of weeks.

jovirkku ( 2017-03-21 09:43:07 +0300 )edit

Thank you very much for the answer! I can't wait to get that update to fix this issue. :)

martonmiklos ( 2017-03-21 22:48:58 +0300 )edit

I can confirm that the fix is working on my JollaC. Thanks! :-)

gnuheidix ( 2017-03-23 18:56:42 +0300 )edit
6

answered 2017-03-23 18:49:18 +0300

seiichiro0185 gravatar image

The Bug finally got fixed!! SFOS 2.1.0.10 (Early Access) includes a fix for the clicking camera bug, which does work according to my tests so far. Finally I can use the camera without having to reboot the phone afterwards :)

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Comments

That sounds great!!

mirumger ( 2017-03-23 20:50:13 +0300 )edit

Good job Jolla ! I'm really curious to know what was the origin of this problem...

ced117 ( 2017-03-23 22:40:03 +0300 )edit

Apparently community contribution as far as I understood correctly, this fixed it: https://github.com/KonstaT/sailfishos_kernel_jolla_msm8909/pull/1/commits/8be5eb41211162b8ab44e4c2f8a7dbc9d923ea39

Not sure what it means, but looks like the "lens parking" wasn't succesful somehow.

Acce ( 2017-03-24 15:41:35 +0300 )edit

@Acce Good catch, thanks ;)

ced117 ( 2017-03-24 17:09:53 +0300 )edit

Thanx so much to all those who fixed this!

enrish ( 2017-04-02 14:54:53 +0300 )edit
5

answered 2016-09-13 08:55:09 +0300

mirumger gravatar image

After updating my Jolla C to Aurajoki, the sound still remains. Has anybody found a workaround to stop the ticking, or is reboot the only possibility?

I would suppose, that the ticking may damage the camera, but rebooting every time I used the camera or the torch should not be a permanent solution.

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The workaround already has been mentioned here: Set the camera focus to infinite. :)

Alex ( 2016-09-13 10:12:35 +0300 )edit

Hmm, this not reaally work on my device. The clicking frequency goes down, but it's still there.

mirumger ( 2016-09-13 21:37:12 +0300 )edit

Updated my AquaFish to 2.0.3.14 (Espoonjoki) early access, still having the same issue ! Do anyone know how to manually fix this BUG?

Thylacine ( 2016-09-18 21:26:18 +0300 )edit

changing the focus to infinite or tap to focus doesn't help for me either. My aqua fish is running 2.0.4.14 Fiskarsinjoki

fstrahlm ( 2016-11-20 10:46:55 +0300 )edit

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Asked: 2016-07-04 14:44:10 +0300

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Last updated: Mar 23