No data-connection with Salt [answered]

asked 2017-06-08 16:37:56 +0200

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updated 2017-06-08 16:44:25 +0200

EchoCharlie
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Hi I have a Jolla phone and a Salt subscription (Switzerland). Unfortunately i can not get a data connection. I have set the APN-Name to "Salt Internet" and the APN-Connection to "internet", as i was told by the costumer support, but anyway i can not activate the data-connection. In the compatibility-list, i saw that it should work (https://together.jolla.com/question/151080/wiki-intex-aquafish-provider-compatibility-list/), but i can't get a connection. Has anyone experience with Jolla and Salt? Tanks a lot!

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The question has been closed for the following reason "the question is answered, an answer was accepted" by Nrsisti
close date 2017-06-09 10:45:33.343699

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I would suggest you to install ofono-logger app from Jolla Store and send logs via email

Nrsisti ( 2017-06-09 09:51:21 +0200 )edit

YEA! Ofono-logger fixed my problem. Actualy i don't know what ofono-logger does exactly, but there was a option "fix data-connection" (or something similar). Now it works fine :-). Thanks a lot!

EchoCharlie ( 2017-06-09 10:36:52 +0200 )edit

Where can I find this "fix-data-connection" option?

smiddy ( 2017-06-21 17:09:10 +0200 )edit

When you pull down the menu from the Ofono logger, there are two options: "Clear log" and "Pack and send". In my case there was a third Option called "Fix mobile data". For more details: https://openrepos.net/content/slava/ofono-logger (Version 1.0.5)

EchoCharlie ( 2017-06-21 22:29:33 +0200 )edit

Maybe this will help you too: https://together.jolla.com/question/150137/mobile-data-not-working-after-switching-sim-card/

EchoCharlie ( 2017-06-21 22:45:43 +0200 )edit

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Same problem here. 3G works fine, but 4G has problem with connection. Not an issue on the side of the network.

Issue happens with 2.1.0.11 on a OnePlus X and in 2.1.2.3 on a Xperia X. However, the issue does not manifest itself on a Jolla Jolla, where 4G data works well and without any issues.

oenone ( 2017-10-02 23:36:50 +0200 )edit

The problem still exists on my Jolla 1 (Sailfish 2.1.2.3) with a Coop Mobile Prepaid Sim Card (using Salt Network). With 3G an active data connection is shown but no homepages are loaded (I guess I should at least be redirected to a homepage where to choose data options)... with 4G there is no connection at all. I used the ofono logger app to supposedly fix the problem some time ago. The option is not shown anymore on the menu so I cannot try that again. Any hints to solve the issue are appreciated :).

ahti ( 2017-10-14 17:46:04 +0200 )edit

The problem described above by ahti exists still on Jolla 1 (2.1.3.7). It seems to be fixed on my Xperia X.

stronger12 ( 2017-12-27 18:03:54 +0200 )edit

No data-connection with Salt [answered]

The question has been closed for the following reason "the question is answered, an answer was accepted" by Nrsisti
close date 2017-06-09 10:45:33.343699

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No data-connection with Salt [answered]

The question has been closed for the following reason "the question is answered, an answer was accepted" by Nrsisti close date 2017-06-09 10:45:33.343699

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The question has been closed for the following reason "the question is answered, an answer was accepted" by Nrsisti
close date 2017-06-09 10:45:33.343699