Intermittent sound problems from speaker [answered]
Occasionally I have no sound from my speaker. The lack of sound seems to affect all types of sound - media files, ringtones, warnings etc. If I connect to bluetooth speakers or use headphones, I get sound OK.
This morning for example the sound died again. I noticed it gradually die as the alarm tone was ringing. It started out OK but got gradually weaker and slightly distorted, then there was no sound at all.
On occasion it has been OK after a reboot, but this might just have been "luck" -as sometimes (e.g. today) a couple of reboots have not fixed the problem.
I have also tried using pulseaudio --kill; pulesaudio --start in a terminal. On one occasion I convinced myself that this worked, but again it might just have been luck - I have tried this today with no effect.
So I suspect I have an intermittent hardware problem (which I guess means I need to send it back to Jolla), but I'm hoping that it might be software-related and that someone out there might know a fix. Can anyone help?
And if I do need to return my Jolla, how do I do this? I raised a request with Jolla Service and Support 8 days (!) ago but have heard nothing from them. Their "Repair" webpage says (regarding repair for jolla.com customers): "If you have ordered your Jolla product from Jolla.com (Jolla's webshop), please see instructions here [under construction]." - i.e. there is no useful information there.
Thanks.
I had the same issue, but the speaker in my jolla seemed to be broken. I did a factory reset to 1.0.0.5 but still no sound via speaker. Updated to 1.0.2.5 with no luck. I opened a case at jolla.zendesk.com. After 9 days the first response, were care asked me to give full details of the phone, imei, serialnumber, ... A few days later i got the next response with a fedex airway bill. So i called my local fedex office and the phone was picked up one workday later. Now it is on the way to finland
Stefan Manzeneder ( 2014-02-28 10:46:15 +0200 )editThanks Stefan. I guess I just have to wait for care to get back to me then... nearly 2 weeks now ;)
boggins ( 2014-03-05 10:34:47 +0200 )editHi boggins. I got my Jolla back today via fedex. Optima Service got my parcel on friday, 28th of february. They repaired it on 3th of march (next workday). "Speaker changed." was written on one of the sheets.
On 4th of March it was dispatched and 2 days later it arrived back in Austria. I didn't get any information on repair-status or shipment information, so i was quite surprised when the parcel came back.
Once it is at Optima Service, things go fast.
I hope your case is processed soon
Stefan Manzeneder ( 2014-03-06 14:40:19 +0200 )editIt looks like they repaired and returned your jolla pretty quickly then. They have begun handling my query today, and I have just sent them the phone details, so we'll see how it goes. :)
boggins ( 2014-03-07 10:26:28 +0200 )editI got my Jolla back last Monday (that's more than 5 weeks since my original email to care, but it's back). Speaker working fine. Then guess what, speaker is dead again about one week after return. With the csd tool I also get no sound from loudspeaker (but I do get sound from ringtone - but that's coming from the receiver speaker, not the loudspeaker). Headphone and bluetooth-speaker sound are both fine. What's going on here? Am I just unlucky? I guess it's back to Jolla again and another long wait....
boggins ( 2014-04-08 16:56:31 +0200 )edit